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Paint & Install
Driven By Style LLC sells only authentic and genuine merchandise. We are authorized distributors for most of the brands we carry, and honor the full manufactures warranty. If you purchase your product from us, and find yourself needing warranty work or customer service, please click on the Customer Service tab from the mid menu of our website and click Help Center. At the Help Center you can create a customer service claim and then follow the on screen instructions to collect the claim details that will be necessary to support the claim. We will then work with you and the manufacturer directly to review, process and expedite your claim for resolution.
Customer Service Help Center
Our Low Price Guarantee: When you shop for automotive parts and upgrades with Driven By Style LLC we want you to know you’re getting the best deal possible. The Driven By Style LLC Price Match is your guarantee that you’re never paying too much. Price Match Guidelines In order for us to match a competitor’s price, you must obtain the following information:
What to do with this information When placing your online order, in the comment section at checkout, you need to state:
What will we do When we confirm the price, we will manually update and process your order with the new lower price. You will get a copy of your order via email when your order is processed. If for any reason we can not honor the price, you will be contacted via email and given the reason(s) why. We will then place your order on hold as we attempt to contact you. The Fine Print:
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:
You will receive an email with an RMA # as well as the address to ship your product back. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response. Once you have shipped the item back please update the return status on your online account with the return tracking number and we will be able to set an expected delivery date and automatically schedule your order for follow-up to expedite the refund process. EXCHANGE PROCEDURE
There are two methods to exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
Oversized Freight Delivery Requires Inspection Upon Delivery (Tractor Trailer Shipments Only) In most cases aerodynamics parts such as body kits, hoods, bumpers etc are too large to be shipped with a standard parcel carrier and must be shipped by freight liner. Freight deliveries require on site inspection upon delivery before you sign the delivery bill. When the shipment arrives, please be sure to thoroughly inspect the box and its contents for any major damage to the parts. You must unpack the order and remove each item from the box to check for concealed damage. If you do find damage to any of the items, please physically write "Damaged" on the delivery bill. You will then accept the shipment as is, and notify us immediately. We will ask for digital pictures to verify that damage has occurred as it will be needed for processing the claim. In the instance major damage has occurred, we will file a damage claim with the shipper and ship you new parts as soon as they are available.
**Please note that if a product is damaged in transit and it was not inspected at delivery and not noted so on the delivery bill, we will be unable to assist beyond that point. Once the customer signs the bill of laden the shipping company will not allow us to submit a claim on your behalf.
**For orders shipped to a body shop it is your responsibility to contact them prior to delivery to ensure they inspect it before signing for it. If your body shop signs for the package without inspecting its contents for concealed damage we will not be able to file a claim for you with the shipping company.
Damaged Shipment (Parcel Delivery)
Some items such as fenders, side skirts, small spoilers and more may be shipped with a parcel delivery service such as UPS, FedEx, DHL and more. If you have received a parcel delivery and find concealed damage upon opening and inspecting the product please contact the shipping company immediately and initiate a claim using your tracking number. Once you have done this please login to your customer account and open a customer service claim by selecting from the mid menu Help Center -> Customer Service Claim. If you used express checkout and do not yet have an account on our website please follow the instructions on the bottom of the login page under "Customer Service Claims" and your order details will be upgraded to a customer account
When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation. Any item that has already been processed and transferred to a shipping carrier for shipment cannot be stopped and will have to be returned once delivered. Any customer cancellation for an item already in transit will be responsible for shipping costs to and from. NON RETURNABLE PRODUCTS & SERVICES:
The following products cannot be returned/exchanged due to manufacturer's policies or their made-to-order custom features:
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Once a refund has been processed for credit card transactions it will take 24-48 hours in most cases to appear on your account (excluding weekends).
Driven By Style LLC will not refund or be held responsible for any labor charges or installation fees under any conditions. Driven By Style LLC will also not offer reimbursement for any damage acquired during installation or any other use of a product. CUSTOMER ACCOUNT SERVICE TOOLS
Basic Fiberglass Preparation Process Before Painting
Fiberglass is lightweight, strong in both compression and tension, and easy to mold into intricate shapes. It was first introduced in the aircraft industry, and has since gained wide acceptance as a material for boat hulls, car bodies, and even residential construction.
The special properties of fiberglass make it a bit tricky to sand into shape, and learning how to sand fiberglass requires a lot of preparatory work and patience. Fiberglass parts are almost never ready for paint when they arrive.
The purpose of the gel coat is mainly to be a separation layer so the part will pop free from it's mold during manufacturing. However the gel coat also serves as the base surfacing layer on the fiberglass product. Gelcoat often can have waviness as well as small pin holes that need to be addressed before it can be painted.
Once the seams are all of proper gap and fitment the items can be taken back apart. You always want to verify the fitment and panel gaps before proceeding to paint preparation.
Any left over wax or grease can contaminate your finish when it comes to paint so this is a very important and critical step to get right.
Once the part has been fully sanded the blemishes will be more apparent. This step will require multiple stages of sanding and filling until the surface is true and free of any defects such as pin holes, surface waviness, spider cracks, chips or other problems.
It is optimal to use a heavy primer coat with a high build primer suited for FRP. This will act almost like a sprayable body filler and allow you to spray out a uniform layer over your prepped piece.
Following this procedure will deliver a final product that is free of waviness and defects and will reflect the painted surface in mirror like fashion.
For Our Advanced Paint & Installation Guide Click Here
Delivery & Installation Requirements
We want all consumers to know that there will always be minor sanding, shaving, cutting, and/or filling prior to installing FRP (fiberglass) parts. The primer and or gel coat finish must have every square millimeter completely sanded and other prep work will be required prior to painting. Please see our paint & installation guides below.
Aerodynamics Product Disclaimer Our customer guarantee is that you can return your item within 30 days of receipt for any reason as long as it is returned in the original packaging and you pay for all shipping charges; original shipping fees are non-refundable. Products are non-refundable if altered in any way. It is recommended that the part be installed by a professional body shop that has experience working with aftermarket fiberglass and urethane body kits. Paint and installation process will include but are not limited to sanding, shaving, cutting and filling. Extra fees may be incurred for proper fitment. Refunds will not be issued due to minor fitment issues. All parts are for off-road and show use only.
When the shipment arrives, please be sure to thoroughly inspect the box and its contents for any major damage to the parts. You must unpack the order and remove each item from the box to check for concealed damage. If you do find damage to any of the items, please physically write "Damaged" on the delivery bill. You will then accept the shipment as is, and notify us immediately. We will ask for digital pictures to verify that damage has occurred as it will be needed for processing the claim. In the instance major damage has occurred, we will file a damage claim with the shipper and ship you new parts as soon as they are available.
Driven By Style LLC
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Driven By Style LLC
Internet/Phone Processing Center
8240 Belvedere Ave Suite E
Sacramento CA 95826