Driven By Style LLC Online Ordering Information and Policies
Use Of This Site:
- USA and Canada Customers: American Express, Master Card, Visa, Discover, Money Order, Paypal as well as Bank Wire Transfer.
- International Customers: Customers outside of North America will need to request a quote prior to ordering and will have to pay by verified Pay Pal account or by Bank Wire Transfer.
Credit Card Fraud Screening:
All orders made via credit card undergo a twelve step fraud screening process through Fraud Labs Inc.
FraudLabsTM develops, markets, and supports the most up-to-date and advanced scoring system for online credit card transactions. We combine over dozens of cross-checks in our FraudLabs service to reduce online credit card fraud. The services are meeting the needs of all businesses from today's small Internet businesses to the most advanced e-commerce sites.
Safe Secure Ordering:
Guaranteed Credit card security is a top priority for us, and we guarantee 100% secure ordering. Our secure server software is the industry standard for a secure online transaction. We use Secure Sockets Layer (SSL) technology, which encrypts your credit card number, name and address, ensuring that your personal information cannot be read as it is transmitted over the Internet. All credit card information utilizes state-of-the-art SSL encryption technology and is SET compliant. Our server is scanned daily to ensure it is PCI Compliant Certified.
All parcel delivery shipments can only be shipped to the confirmed billing address of the credit card and require a valid phone number that we will call to confirm the purchase. All FedEx and UPS orders require delivery signature upon arrival.
International shipments may incur taxes/duties billed to the customer upon delivery depending on the country goods are shipped to.
Oversized items such as body kits and aerodynamics products can be delivered to the billing address with the added residential surcharge or to a place of business at the commercial rate.
These measures have been implemented to avoid fraudulent purchases and to protect credit card holders. IP Addresses and internet service provider information is logged with each order. All fraudulent purchases will be prosecuted to the fullest extent of the law with local law enforcement as well as the FBI.
If product is in stock, it will be shipped within 48 hours. Most aerodynamics orders take 2 to 4 weeks to receive from the date of purchase. In the event that there is a backorder, wait time may be 4 to 8 weeks.To cancel or return an order you MUST call us at 916-647-9671 during business hours and you will be assigned a RMA number for your cancellation and a copy of the credit memo will be emailed you. No cancellations will be processed via e-mail or voice mail. Special orders and parts that are made to order cannot be canceled once manufacturing has begun no exceptions.
Defective, Damaged, or Incorrect Parts
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
Oversized Freight Delivery Requires Inspection Upon Delivery (Tractor Trailer Shipments Only)
In most cases aerodynamics parts such as body kits, hoods, bumpers etc are too large to be shipped with a standard parcel carrier and must be shipped by freight liner. Freight deliveries require on site inspection upon delivery before you sign the delivery bill. When the shipment arrives, please be sure to thoroughly inspect the box and its contents for any major damage to the parts. You must unpack the order and remove each item from the box to check for concealed damage. If you do find damage to any of the items, please physically write "Damaged" on the delivery bill. You will then accept the shipment as is, and notify us immediately. We will ask for digital pictures to verify that damage has occurred as it will be needed for processing the claim. In the instance major damage has occurred, we will file a damage claim with the shipper and ship you new parts as soon as they are available.
**Please note that if a product is damaged in transit and it was not inspected at delivery and not noted so on the delivery bill, we will be unable to assist beyond that point. Once the customer signs the bill of laden the shipping company will not allow us to submit a claim on your behalf.
**For orders shipped to a body shop it is your responsibility to contact them prior to delivery to ensure they inspect it before signing for it. If your body shop signs for the package without inspecting its contents for concealed damage we will not be able to file a claim for you with the shipping company.
Damaged Shipment (Parcel Delivery)
Some items such as fenders, side skirts, small spoilers and more may be shipped with a parcel delivery service such as UPS, FedEx, DHL and more. If you have received a parcel delivery and find concealed damage upon opening and inspecting the product please contact the shipping company immediately and initiate a claim using your tracking number. Once you have done this please login to your customer account and open a customer service claim by selecting from the mid menu Customer Service -> Customer Service Claim. If you used express checkout and do not yet have an account on our website please follow the instructions on the bottom of the login page under "Customer Service Claims" and your order details will be upgraded to a customer account
Driven By Stle LLC sells only authentic and genuine merchandise. We are authorized distributors for most of the brands we carry, and honor the full manufacturers warranty. If you purchase your product from us, and find yourself needing warranty work or customer service, please click on the Customer Service tab from the mid menu of our website and click Customer Service Claim. You will then follow the on screen instructions and complete a form which we use to collect the claim details and upload your photos.
Once your claim has been submitted to us we will review the details and send the claim to the manufacturer of the product for review. Claim requests take a minimum of two business days to review before we receive an initial response. At this time we will contact you with the status of your claim. Some claims may take an extended amount of time to complete depending on the manufacturer and reason behind the claim.
The decision on any warranty claim is made by the manufacturer and Driven By Style LLC has no say in their decision making process.
We want all consumers to know that there will always be minor sanding, shaving, cutting, and/or filling prior to installing FRP (fiberglass) parts. The primer and or gel coat finish must have every square millimeter completely sanded and other prep work will be required prior to painting. Please see our paint & installation guides below.
Our customer guarantee is that you can return your item within 30 days of receipt for any reason as long as it is returned in the original packaging and you pay for all shipping charges; original shipping fees are non-refundable. Products are non-refundable if altered in any way. It is recommended that the part be installed by a professional body shop that has experience working with aftermarket fiberglass and urethane body kits. Paint and installation process will include but are not limited to sanding, shaving, cutting and filling. Extra fees may be incurred for proper fitment. Refunds will not be issued due to minor fitment issues. All parts are for off-road and show use only.
**Fiberglass based aerodynamics products are not shipped in ready for installation condition and will require but not limited to sanding, shaving, cutting, trimming, body filler and more.
Is it hard to install aerodynamic products?
For an experienced autobody man, it is very simple to install our products. This is not always the case for body shops that have no experience in installing aftermarket body kits. Even though you might feel you have the experience and knowledge to install it yourself, we do not recommend for any of our customers to install the products themselves. Please be advised that our recommendation is to take it to a professional familiar with custom auto body and body kits.
What kind of body shop should I have this kit installed by?
When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specialize in installing aftermarket body kits. Ask to see examples of other finished vehicles to ensure that they really do have the experience they claim.
Easy Product Returns:
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. A restocking fee of up to 15% may apply to certain items so please inquire before ordering. The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- All returns must be made via our Return Procedure with a valid RMA form.
- Special order items cannot be returned
- Order cancellations can only be requested prior to shipment or in some cases, prior to the start of manufacturing for special order aerodynamics products.
- Please note: If the return of an item was caused by an error on our or a manufacturer's part, shipping fees do not apply
- Damaged oversized freight shipments (tractor trailer deliveries) that were not inspected upon delivery and noted as damaged on the delivery bill may not be returned. Always inspect at delivery to ensure proper order damage insurance coverage.
Customer Account Service Tools
- Phone: 916-647-9671
- Sales Hours: 9AM - 5PM PST Monday-Friday
- E-mail: firstname.lastname@example.org
- Driven By Style LLC Phone & Order Processing Center 8240 Belvedere Ave Suite E Sacramento, CA 95826